Information for Out of State Students

STATE AUTHORIZATION

Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and correspondence education providers. The relevant language includes:

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State’s approval upon request. (Authority: 20 U.S.C. 1001 and 1002)

Southeastern Community College is currently authorized, licensed, registered, exempt or not subject to approval in the following states: Delaware, Georgia, Kentucky, Michigan, Mississippi, New York, Rhode Island, South Carolina, Tennessee and Virginia. Exemptions/Authorizations for states not listed are currently in progress which include Alabama and Florida. The college will endeavor to seek authorization in any state as needed per enrollment of students in online courses offered by the institution.

The U.S. Department of Education requires disclosure to consumers residing in all states. The list below provides contact information for each state.

State Authorization is a legal issue dealing with a college’s adherence to state requirements for colleges to secure authorization to offer instruction in that state. Institutions offering distance education courses or programs must provide current and prospective students with the contact information for filing complaints with the college, its accrediting agency, and with the state agencies that handle complaints in the student’s state of residence.

The State Authorization Federal Regulation Chapter 34, ß 600.9(c)
If an institution is offering post-secondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering distance or correspondence education in that State. An institution must be able to document to the Secretary the State’s approval upon request.

Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and correspondence education providers. The relevant language includes:

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State’s approval upon request. (Authority: 20 U.S.C. 1001 and 1002)

Southeastern Community College is currently authorized, licensed, registered, exempt or not subject to approval in the following states: Delaware, Georgia, Kentucky, Michigan, Mississippi, New York, Rhode Island, South Carolina, Tennessee and Virginia. Exemptions/Authorizations for states not listed are currently in progress which include Alabama and Florida. The college will endeavor to seek authorization in any state as needed per enrollment of students in online courses offered by the institution.

The U.S. Department of Education requires disclosure to consumers residing in all states. The list below provides contact information for each state.

Alabama Commission on Higher Education
Phone: (334) 242-2211
Alabama NC-SARA Complaint Form

Alaska Commission on Postsecondary Education
Phone: (800) 441-2962
Alaska Consumer Protection and Student Complaints

Arizona State Board for Private Postsecondary Education
Phone: (602) 542-5709
Arizona Student Complaint Procedure

Arkansas Department of Higher Education
Phone: (501) 371-2000
Arkansas Student Grievance Form

Bureau for Private Postsecondary Education
Phone: (888) 370-7589
BPPE Complaint Form

Colorado Department of Higher Education
Phone: (303) 862-3001
Colorado Complaint Procedures

Connecticut Board of Regents for Higher Education
Phone: (860) 723-0000
Connecticut Student Complaint Process

Delaware Department of Education
Phone: (302) 735-4000
Delaware Student Concern Procedure

Florida Department of Education
Phone: (850) 245-0505
Florida College Complaint Procedure Information

Georgia Nonpublic Postsecondary Education Commission
Phone: (770) 414-3300
Georgia Student Complaint Form

Hawaii Post-secondary Education Authorization Program
Phone: (808) 586-7327
Hawaii SARA Complaint Process

Idaho Board of Education
Phone: (208) 334-2270
Idaho Student Complaint Procedure

Illinois Board of Higher Education
Phone: (217) 782-2551
Illinois Register an Institutional Complaint

Indiana Commission on Proprietary Education
Phone: (800) 457-8283
Indiana Student Complaint Procedure

Iowa College Aid
Phone: (515) 725-3400
Iowa Student Complaint Procedure

Kansas Board of Regents
Phone: (785) 430-4240
Kansas State University Student Complaint Form

Kentucky Council on Postsecondary Education
Phone: (502) 573-1555
Kentucky Consumer Complaint Procedure

Louisiana Board of Regents
Phone: (800) 351-4889
Louisiana Student Complaint Process

Maine Department of Education
Phone: (207) 624-6600
Maine Resolution Steps for Complaints

Maryland Higher Education Commission
Phone: (410) 767-3300
Maryland Student Complaint Process

Massachusetts Board of Higher Education
Phone: (617) 994-6950
Massachusetts Student Complaint Procedure

Michigan Department of Energy, Labor & Economic Growth
Phone: (517) 335-5858
Postsecondary Schools Consumer Information

Minnesota Office of Higher Education
Phone: (800) 657-3866
Minnesota Consumer Information

Mississippi Commission on College Accreditation
Phone: (601) 432-6372
Mississippi Student Complaint Process

Missouri Department of Higher Education
Phone: (573) 751-2361
Missouri Policy on Complaint Resolution

Montana University System, Montana Board of Regents
Phone: (406) 449-9124
Montana Complaint Process

Nebraska Coordinating Commission for Postsecondary Education
Phone: (402) 471-2847
Nebraska Student Complaint Process

Nevada Commission on Postsecondary Education
Phone: (702) 486-7330
Nevada SARA Complaint Procedure

New Hampshire Postsecondary Education Commission
Phone: (603) 271-4196
New Hampshire Bureau of Educator Preparation and Higher Education

New Jersey Commission on Higher Education
Phone: (609) 292-4310
New Jersey Filing Complaints

New Mexico Higher Education Department
Phone: (505) 476-8411
New Mexico Student Complaint Procedure

New York State Education Department
Phone: (518) 474-3852
New York Filing a Complaint About a College or University

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
223 S. West Street, Suite 1800, Raleigh, NC 27603
Phone: (919) 962-4550
North Carolina Post-Secondary Education Complaints

North Dakota State Board for Career and Technical Education
Phone: (701) 328-3180
North Dakota Complaint Procedure

Ohio State Board of Career Colleges and Schools
Phone: (877) 275-4219
Ohio Filing a Complaint

Oklahoma State Regents for Higher Education
Phone: (405) 225-9100
Oklahoma State Regents for Higher Education Student Complaint form

Oregon Department of Education – Private and Career Schools
Phone: (503) 947-5600
Oregon Student Complaint Procedure

Pennsylvania Department of Education, Division of Program Services
Phone: (717) 783.8228
Pennsylvania Student Complaint Procedure

Puerto Rico Council on Higher Education
Phone: (787) 641-7100
Student Grievance Procedure

Rhode Island Board of Governors for Higher Education
Phone: (401) 736-1100
Rhode Island Student Complaint Procedure

South Carolina Commission on Higher Education
Phone: (803) 737-2260
South Carolina Student Complaint Procedure and Form

South Dakota Board of Regents
Phone: (605) 773-3455
South Dakota SARA Complaint Procedures

Tennessee Higher Education Commission
Phone: (615) 741-3605
Tennessee Request for Complaint Review

Texas Higher Education Coordinating Board
Phone: (512) 427-6101
Texas Student Complaint Process

Utah Systems of Higher Education
Phone: (800) 418-8757
Utah SARA Complaint Form
Utah SARA Complaint process/ policy

Vermont State Board of Education
Phone: (802) 828-1130
Vermont Complaint Resolution of Post-Secondary Schools

Virginia State Council of Higher Education
Phone: (804) 225-2600
Virginia Student Complaint Procedure

Washington Student Achievement Panel
Phone: (360) 753-7800
Washington Student Complaint Procedure

Washington DC – Higher Education Licensure Commission
Phone: (202) 727-6436
DC Public Complaints Procedure

West Virginia Higher Education Policy Commission
Phone: (304) 558-2101
West Virginia Student Complaint Process

Wisconsin Educational Approval Program
Phone: (877) 617-1565
Wisconsin Student Complaint Procedure

Wyoming Department of Education
Phone: (307) 777-7675
Wyoming Student Complaint Form

States regulate which institutions can offer education to its citizens. Southeastern Community College (SCC) must comply with the state regulation requirement based on the Higher Education Opportunity Act of 2008. To meet this requirement, SCC has joined NC-SARA to serve students in states outside of North Carolina.

The states in which the college is authorized to serve students are located at nc-sara.org/directory. If you reside in a state not on this list, you are not eligible to register for online classes at SCC at this time.

If you have questions, please contact a member of the Distance Learning team at SCC:

Wendy Brock
Distance Learning Specialist
910.788.6235
wendy.brock@sccnc.edu

California is not part of NC-SARA. As an out-of-state public institution, SCC is not under the purview of the California Bureau of Private Post-secondary Education. SCC is in compliance with California regulations to offer online/distance learning programs to California residents.

SCC is a member of the North Carolina Community College System (NCCCS). Students are advised to begin the process at the institutional level.

SCC is dedicated to resolving student complaints in a timely, fair, and amicable manner. Distance Learning students attending SCC who would like to resolve an academic or non-academic related complaint should follow the student grievance process. If assistance is needed for a non-academic complaint, please contact the Director of Student Services (contact information below).

Colene Faulk
Dean of Student Services
4564 Chadbourn Hwy., Whiteville, NC 28472
colene.faulk@sccnc.edu
910.788.6269

Student Grievance Form

Students who wish to file a grade appeal should follow the grade appeal process, located in the Student Handbook. If assistance with an academic complaint, please contact the Vice President of Academic Affairs.

Dr. Sylvia Cox
Executive Vice President
4564 Chadbourn Hwy., Whiteville, NC 28472
910-788-6323
sylvia.cox@sccnc.edu
A Building

If a complaint cannot be resolved through the institution’s complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Process, print and complete the NC Post-Secondary Education Complaint Form and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road
Chapel Hill, NC 27515-2688

Phone919-962-4558
Websitenorthcarolina.edu/post-secondary-education-complaints/

Website (complaint policy)

Website (complaint form)

Email: studentcomplaint@northcarolina.edu

SACSCOC STUDENT COMPLAINT PROCESS

If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with SCC’s accrediting agency. SCC is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas, and certificates. Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure.

The contact information for SACS is:

1866 Southern Lane
Decatur, GA 30033-4097
Telephone: 404-679-4500
Website: sacscoc.org/

Students may also file a complaint through SARA-NC. SARA-NC is the portal for North Carolina. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form.

SARA-NC Contact Information:

SARA North Carolina
North Caroline State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: 855 SARA-1-NC (727-2162)
T: 919 549-8614 Ext. 4667

Website: saranc.org/

Emailcomplaint@saranc.org

PROFESSIONAL LICENSURE/CERTIFICATION

The programs below lead to licensure or certification. If you are considering a program at SCC that leads to licensure and/or certification and you do not live in North Carolina, please contact the appropriate Division Chair or Director of Nursing.

Contact