Online Learning Support

Online learning refers to the growing trend towards computer-based interactive studies. Most or all elements of online learning take place in a virtual alternative to the conventional brick and mortar classroom. As the second decade plants us firmly in the twenty-first century, distance education has evolved as a widely accepted path to a traditional education.

Flexibility and economic value are likely the two most noteworthy attributes of a reputable distance learning program. According to the New York Times, in 2008, 4.6 million, or about one in four college students were taking at least one online class. An appropriately created and delivered virtual course takes full advantage of best practices for group interaction, creative engagement, and beneficial instructor feedback. Studies have shown that in many cases, virtual learning experiences meet or exceed expectations.

Potential online learners should carefully explore the basic requirements of our courses by way of course preview, investigate the online interface in the student orientation portal, and review computer software needs and technical requirements prior to enrolling in a course or program. As beneficial as the virtual classroom can be, it is not an ideal situation for everyone.

Rams Online Technical Assistance

Password reset: If you are experiencing login issues, first try resetting your password by visiting our password portal. As an extra layer of protection, student passwords expire every 180 days. Faculty and staff passwords expire every 90 days. Most login issues are due to passwords expiring. By resetting your password using the reset portal, you may be able to resolve your login issues without having to wait for assistance.

Technical Assistance for Students, Faculty and Staff

A team of learning management system (LMS) experts are available 24 hours a day, 7 days a week, 365 days a year to provide technical assistance to students, faculty, and staff.

Call 1-888-297-0131 for assistance.

  • Press 1 for student assistance and follow the prompts.
  • Press 2 for faculty assistance and follow the prompts.

Chat Option

Visit help.edusupportcenter.com/shplite/sccnc/home and click on Chat. The SmartView Chat window will be displayed. Enter your question in the What would you like to chat about? Box. In the What may I help you with? box, choose LMS Support or Technical Support. Click the Start Chat button. The Welcome Chat window will be displayed with your question. An LMS expert will reply with a response. Please include your SCC username, SCC student id# and a contact telephone number, and email to verify your identity. If you have specific questions about a course or assignment, please contact the instructor of the course.

All inquiries will be processed within 48 to 72 business hours.

STUDENT SERVICES AND DISTANCE EDUCATION STUDENTS

Distance education students have access to the same student services as traditional students do.

Distance education students also have access to tutoring services.

Distance education students who have questions about available services should contact the Help Line at 910-788-6358, or email questions or concerns to helpcenter@sccnc.edu.

Contacts

Wendy Brock

E-Learning Technician II

(910) 788-6235

Williamson Library, Rm 109

wendy.brock@sccnc.edu